The companies that will thrive in the AI era aren't those that automate away human connection but those that use technology ...

"It just sounds kind of...rude," my co-producer said to me. She was referring to my latest email draft, which I was ready to send to a store we were coordinating with for an event. I was frustrated; ...

I'm on a mission to review 1,000 marketing software tools and share my findings with over 100,000 small business owners worldwide. In an age where digital tools can make or break your business, I’m ...

Let’s face it—writing emails can be a bit of a chore. Whether you’re trying to strike the perfect tone for a client, clarify a message for a colleague, or simply figure out how to start that daunting ...

Email is a part of nearly every facet of modern life. From an important report for your boss to an informal note for a family ...

When it comes to professional exchanges, I’ll be the first one to admit that I’m a bit awkward. Sometimes my tone is more terse than intended (sorry!) or I’m just not as clear as I’d like to be from ...

Q: Is it appropriate to use “y’all” in professional emails or phone calls? I usually don’t hesitate if I’m dealing with other long-term Texans, but for non-Texans or new transplants, I’m not so sure.

Create a professional email identity by setting up your custom email domain. This guide walks you through every step to get your personalized email address up and running. Creating your own email ...

The closing of your email can often be as impactful as its content. While “Best regards” is a classic and widely used sign-off, relying on it exclusively might not always convey the tone, creativity, ...