Lesa Ukman is a legend in the sponsorship industry, basically inventing the global standard for the way that that brands can measure impact. She’s now training her sights on how to measure good: her ...

As the year ends and a new one begins, leaders everywhere reflect on their leadership over the past twelve months and set goals for the future. This process carries unique significance for ...

Traditional, short-term financial metrics limit strategic visibility and organizational resilience in volatile markets. ...

Jason Cipriani is based out of beautiful Colorado and has been covering mobile technology news and reviewing the latest gadgets for the last six years. His work can also be found on sister site CNET ...

Submitted by Cisco Systems, Inc. This blog is part of our People Behind Purpose at Cisco series that focuses on employees driving Cisco’s purpose to Power an Inclusive Future for All. Each blog ...

Net Promoter Score may be easy for companies to gather and assess, but it does a poor job of predicting customer retention. “The problem with customer satisfaction surveys,” a sales manager once told ...