Scams just keep popping up when you Google. On Monday, I found what appeared to be impostors of customer service for Delta and Coinbase, the cryptocurrency company, in the “People also ask” section ...

Google's release of Customer Engagement Suite with Google — a Contact Center as a Service (CCaaS) product — with advanced artificial intelligence signals a strategic step to strengthen the company's ...

RALEIGH, N.C. (WTVD) -- It started as a simple Google search for a customer service number but ended with a Raleigh woman losing thousands of dollars. Candace Kennedy Locklear uses Cash App for many ...

Google Ads has started rolling out its paid customer support service for small businesses. PPC expert Natasha Kaurra spotted the new feature on her account for the first time and decided to provide a ...

Forward-looking: Most people dread calling customer service numbers because it usually means navigating a menu of automated options and then waiting on hold while listening to elevator music, ...

Bursor & Fisher and the Simon Law Firm filed the complaint on Thursday in the U.S. District Court for the Northern District of California. According to the claim, Google's use of the AI product, ...

Google Cloud said today it’s expanding its leadership in the world of artificial intelligence agents with a new set of generative AI models that are specifically targeted at customer engagement ...

Based on its product marketing for agentic AI, Google seems to grasp the need to speak to solving business problems. Last week Google announced a major update to its Customer Experience Suite, which ...

Google Ads will offer enhanced customer service for small businesses as part of a new paid pilot. A select number of agencies and advertisers have been invited to test the new program, which offers ...